Accommodation &
Tours
These terms and conditions apply to all accommodation
& tours made available by The Fraser Island Company.
By making a booking for accommodation or tour, you warrant
that you have read these terms and conditions and agree
to be bound by them subject to such changes as are notified
from time to time. If the booking for accommodation
&/or a tour is made through a third party, the terms
and conditions of that third party also apply.
General Terms
Where indicated, minimum stay conditions apply to
accommodation options. The Fraser Island Company will
endeavour to provide the accommodation and tour but
reserves the right to refuse requests for bookings
or actual bookings due to insufficient or excessive
numbers of requests. All accommodation is subject
to availability. All tours are subject to availability,
minimum participation requirements & prevailing
conditions at the time of operation. A tour may be
cancelled up to the time of departure if it is the
opinion of the tour operator that weather or any other
conditions are such that it would be unsafe to conduct
the tour. A full refund will be applicable in this
event. For all self drive packages to Fraser Island
additional costs associated with the bond, collision
damage reduction & permit fees apply.
Booking Policy
All accommodation and tour bookings must be paid in
full at the time of reservation by provision of credit
card details. By providing credit card details you
warrant that you have the authority to use the credit
card and you authorise The Fraser Island Company to
charge the cost of your booking to the credit card.
The liability of The Fraser Island Company arising
from any cancellations of accommodation or tour bookings
by The Fraser Island Company or a third party tour
operator is limited to the amount paid for the cancelled
booking.
Tour Itineraries
All tour itineraries are subject to change either
before or during tour operation. No refund or any
part thereof will be refunded in the event of any
change to a tour itinerary.
Cancellation Policy
Cancellation fees for accommodation are as follows:
HIGH SEASON:
- 30 days or more prior to arrival: Nil
- less than 30days prior to arrival: contract rate
for 1 night per room cancelled.
LOW SEASON:
- 14 days or more prior to arrival: Nil
- less than 14days prior to arrival: contract rate
for 1 night per room cancelled
Cancellation fees for tours are as follows:
- 24 hours or more prior to scheduled tour start time:
Nil
- less than 24hours prior to scheduled tour start
time: full ticket price of tour booked.
Cancellation fees for Self-Drive packages are
as follows:
- a minimum 72hours notice is required to cancel a
booking or a 100% charge will apply.
No refund will be given for any unused services
or non-arrival.
Cancellations must be made by notifying The Fraser
Island Reservations Centre 1800 063 933 between the
hours of 7am and 7pm 7 days a week.
Additional Person
Accommodation rates apply to existing bedding.
Additional persons will be charged at the rate of
$10 per person per night.
Tour Child Rates
The following Tour Child Rates apply:
| Day Tour |
0 to 3 years
4 to 14 years |
no charge
applicable child rate |
| Exclusive Tour |
0 to 3 years
4 to 14 years |
no charge
applicable child rate |
| 2 Day Tour |
0 to 14 years |
applicable child rate |
| 3 Day Tour |
0 to 14 years |
applicable child rate |
Child Safety Policy
One Day Tours - children under 4 years must travel
in an appropriate car/booster seat.
Passengers may bring their own or hire one for an
additional $10 (pay direct). Bookings essential.
Accommodated Tours - children under 4 years must
travel in an appropriate car/booster seat.
These are complimentary & provided upon request.
Bookings are essential.
Accommodated tours are not recommended for children
under 8 years of age.
Privacy
The Fraser Island Company is committed to protecting
the privacy of the personal information
that you provide.
Your personal information is primarily used for the
purpose of booking accommodation or a tour with us
or responding to your request. We will only disclose
your personal information if it is necessary for the
purpose of providing the products or services you
request or complying with our legal obligations.
We will give you the opportunity to access the personal
information we may hold about you and, where necessary,
correct any errors in this information (some restrictions
and cost may apply).
If you wish to obtain more information about our
Privacy Policy please contact:
Group General Manager
P (07) 4124 9966
F (07) 4124 9348
or write to:
Group General Manager
The Fraser Island Company,
PO Box 5224, Torquay,
QLD 6455, Australia.
